Do you love Customer Service?
Want to join one of the most successful Customer Service Teams, with one of the best rewards and benefits packages going, are you based in or around Cork?
We are looking for more teammates to join us and enjoy our amazing culture and environment. You’ll be supported and valued by your teammates, leaders, and founders, who are looking to support and promote you in this role.
$ads={1}
Check out our community;
#burstambassador and #brushburst if you don’t know how folks can get hyped on a toothbrush - now you know!
Who We Are
BURST Oral Care is a Californian-based, affordable, subscription oral care company recommended to you by your most trusted dental professionals - founded in 2017. We started BURST as a means to disrupt an industry that to date hadn’t provided the highest quality, affordable and well-designed products to its customers. BURST does just that. We are one of the fastest-growing subscription brands in the USA, due to our strong ambassador program of dental professionals and select celebrities - such as Kim Kardashian - who reflect our brand values.
What We Believe In
Patients are first here at BURST. We make the best electric toothbrush on the market - meeting the health and aesthetic desires of our customers. Every product is created with input from our group of experienced dental professionals. We empower dental professionals to recommend and refer our products to patients during visits. Patients then subscribe to our brushes, heads and other products online. Post-purchase we pay a commission on all sales of our brushes sold through our referral ambassadors.
Your Role
BURST’s Customer Service Team, delivers some of the highest satisfaction rates across the globe. We're always looking for killer Customer Service Specialists who play a critical role in servicing the needs of patients and hygienists. We call this "BURSTomer Service" and it entails being awesome at making people happy. Among other things, this means:
- Ability to address customer requests with effective solutions and a positive attitude on emails/calls/chat
- Placing orders for customers and taking payments over the phone
- Helping Customers and Professionals with account queries
- Dealing with Shipping and Tracking queries
- Familiarity with CRM system
- Working closely with our US and Irish CS teams, to make sure we maintain the highest level of service, period.
About You:
- Highly committed to the success and efficiency of the entirety of the company
- Upbeat, chatty, and bubbly personality
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Ability to work as part of a team and on own initiative
- Excellent numeracy, literacy, and verbal communication skills
- Bachelor’s degree or equivalent is an advantage
- 2-3 years of Customer Support experience
- Fully flexible in regards to working hours including evenings and weekends.
Hours of Work:
Variety of shifts between 4:30pm – 2:00am, 5 out of 7 days per week.
This is a remote position, you must be based in Ireland.
Benefits:
- Attractive salary, starting at €30k
- Comprehensive Health Cover, Incapacity Benefit & Life Insurance
- Pension Plan
- 21 holiday days, 1 additional day per year up to 26 days + bank holidays
- Competitive Maternity/Paternity Leave
- Equipment provided
2FjJ0JoBQP
